Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf.
Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
- Order cancellation can only be make prior to shipment.
- Pantone Match Color Inks cannot be cancelled after order confirms.
- Special and custom order cannot be cancelled after order confirms.
- Once shipment occurs our return policy goes into effect. (Please refer to return policy for more detail.)
- For orders that are cancelled in transit or delivery is refused, customer is responsible for all actual shipping and handling charges.
Return and Replacement Policy:
- All Products return require a Return Merchandise Authorization (RMA) number. You may obtain a RMA number by contacting AA Customer Service through any of the methods provided on our Contact Us page.
- Returns for refund may be subject to a restocking fee.
- Products that are received by AA in any of the following coditions are not eligible for return and may be rejected:
- Any product not purchased from AA.
- Any product that is returned without all original packaging. Refund returned received in this condition may incur a restocking fee or be rejected.
- Custom Pantone Matches Inks.
- Custom cut squeegees
- Custom Equipment Configurations
- Inkjet Printers
- Software/ Artwork, DVDs (any disc content) and downloadable content.
- Returns due to customer's error: 20% restocking fee.
- Shipping & handling fees are not refundable unless the return/ exchange is a result of our error.
- Returns due to our error: Full amount refunded
- Equipment are non-returnable and non-refundable unless received damaged or defective.